Frequently Asked Questions For FAQs


If your roof shingles are still under their warranty period (typically 25 to 40 years) and still in good shape, call us to have it cleaned. If there are any leaks due to minor shingle damage or a few missing shingles, call us anyway, as we can refer you to an expert  roofing company in your local area.

NO. The black streaks will prevent your shingles from deflecting the sun properly and can increase your cooling costs. Also, since the algae is feeding on the limestone in your shingles, it is slowly breaking them down. By not cleaning your roof, you are reducing the life of your shingles by up to 50%
NO. We do not use a pressure washer at all when cleaning roofs. We use a specialized LOW PRESSURE system designed to gently clean the algae from the surface of your roof. Our system uses no more pressure than your garden hose! We simply apply the cleaner, allow it to dwell and rinse it clean.
Each roof cleaning job is different, and many factors are taken into consideration when developing a quote. Pitch of the roof, square footage, degree of black stains, is moss and/or lichen present, perimeter landscaping, accessibility, water spigot pressure, etc.Typically, but depending on the factors mentioned prior, an average roof cleaning and treatment with the 5 year "spot free” limited warranty is extremely cost effective.

Beware of the lowest bidder! SoftWash may not be the lowest bid, but will always be the company that provides the highest level of value, service and professionalism to the customer. We are not satisfied until you are satisfied. We provide free, prompt, no hassle written estimates,
Yes, we can. Platinum One Soft Wash understands that certain cleaning needs may apply, such as touching up only the front visible roof to increase the curb appeal for a home for sale. But it is highly recommended to avoid a partial cleaning and treatment. The un-treated sections most likely already have bacteria and algae spores you cannot see. These spores will travel to the treated roof sections and expedite contamination and re-growth. Therefore we do not offer the 5 year "spot free” limited warranty on partial cleanings and treatments. Our 5 year "spot free” limited warranty is transferable if a home is sold.
We request payment made in full upon completion of work. We accept cash, checks and credit cards.
Yes, Platinum One Soft Wash employees have completed certification training through SoftWash Systems, attended SoftWash hands on seminars and attend yearly SoftWash training events to stay current on all techniques, methods and SoftWash application methods. Platinum One Soft Wash carries a $2 Million Commercial Liability Policy for your added protection and peace of mind.

Yes. Our Soft Wash process provides fantastic results on vinyl siding, hardy siding, painted surfaces, playgrounds, pool decks, sidewalks canopy tents and just about all other exterior surfaces. SoftWash cleans and brightens without the abrasive damage of a pressure-washer!
Yes. Our SoftWash Systems proven process and proprietary solutions are guaranteed to successfully remove the ugly black streaks from your roof the day of cleaning and treatment. Platinum One Soft Wash process provides a 100% kill ration on bacteria algae, moss and lichen! Our 3 in 1 method cleans the roof of black streaks, provides a 100% kill ratio of all bacteria, moss and lichen to include roots, and inhibits the return of all growth. We are so confident in out process and methods that we provide a "Spot Free” 5 year limited warranty with every complete roof cleaning!
95% of the time all of our roof cleaning and treatment work can be done from the gutter line using ladders, or even from the ground!
Specific plant and property protection training has been completed and protective measures are part of our everyday operating procedures! People, plants and pets remain safe! All of our solutions are eco-friendly and bio-degradable. We ask that pets and their families stay in doors until the job is complete. Certainly we understand people need to come and go. This is accomplished with just a little coordination in the work
area. Pets are free to go outside once the job is complete and the work site is cleaned up.
Our crew is trained to do everything within our power to protect plant and property! We pre-wet all nearby plants and vegetation as a precaution, then continue as needed during the cleaning and treatment just to be extra protective to your plant beds. We take plant protection one step further and apply a proprietary plant wash containing plant nutrients, a chemical neutralizer and apply to all nearby plants and vegetation as an added precaution once the job is complete! This plant wash and rinse is specially formulated to mitigate any potential concerns. Some customers say this is the first time in a long time their plants have been fertilized, watered and treated so well!
Platinum One Soft Wash takes every foreseeable precaution to insure that your landscaping and personnel property are protected and remain in the same condition or better than when we arrived at your site.
First, we will never use a pressure washer or high pressure on your roof or siding. Our professional grade system is designed to operate and deliver the application of cleaning solutions at 45 -50 psi. That’s about the strength of your garden hose or a hard rain fall. Our eco-friendly solutions do the work, gently and as recommended by roofing manufacturers.

Platinum One Soft Wash can clean your roof, siding, fencing and other exterior surfaces safely..
Yes! Un-treated roofs may lose up to 50% of the expected roof shingle life cycle. The black streaks (bacteria) are eating the limestone in the shingle and causing erosion.Roof bacteria, moss, lichen and algae all cause granular loss from shingles. The bacteria weakens the shingle, the fiber root systems moss and lichen cause discoloration, and can cause small cracks in shingles. The resulting damage will lesson the life cycle of the roof. Granular loss also reduces reflection of the suns UV rays and protection from the elements.

The earlier your roof is cleaned and treated the better! Platinum One Soft Wash can remove the bacteria, algae, moss or lichen from your roof.
For the last 30 years or so, asphalt shingles have been manufactured using limestone as the base filler for added weight and to cut the expense of manufacturing. The ugly black streaks are a form of bacteria "Gloeocapsa Magma”, GM for short that feeds off of the limestone filler of your shingles! The materials of most asphalt shingles encourages the bacteria and algae to grow. The longer the black streaks remain and grow, the more damage is done to your shingles.

The earlier your roof is cleaned and treated the better! Platinum One Soft Wash can remove those roof stains for you.
Your roof is not dirty it’s infested with bacteria. Those unsightly black streaks are actually a form of bacteria, thriving and feasting on your roofing surfaces. The bacteria’s scientific name is "Gloeocapsa Magma”, GM for short. The bacteria spores spread by air, the micro-organisms feed off of moisture, and the limestone fillers found in shingles.Typically found on the north and north east sides of roofs which receive less sun, and the shady areas that tend to stay wet longer caused by overhanging tree branches. Accumulation of the bacteria starts to show as the ugly black streaks on your roof. The bacteria turns black as their outer coating turns hard to protect itself against the suns UV rays.

As the bacteria colony grows, it lengthens and streaks down the roof caused by gravity,and holds more moisture on the roof, accelerating the bacteria growth. This provides an excellent environment for moss and lichen to soon follow! It is a viscous circle of roof destruction, decay and dramatic drop in your home, or business’s curb appeal.
The earlier your roof is cleaned and treated the better! Platinum One Soft Wash can remove those ugly black streaks from your roof.